- Ben Collingsworth and Ronaldo Menezes at the Florida Institute of Technology in Melbourne identified key events in Enron’s demise, such as the August 2001 resignation of CEO Jeffrey Skilling. They then examined the number of emails sent, and the groups that exchanged the messages, in the period around these events. They did not look at the emails’ content.
- Menezes says he expected communication networks to change during moments of crisis. Yet the researchers found that the biggest changes actually happened around a month before….
- Menezes thinks he and Collingsworth may have identified a characteristic change that occurs as stress builds within a company: employees start talking directly to people they feel comfortable with, and stop sharing information more widely.
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